Changing your phone number is a non-starter for most businesses. It’s on your signage, your website and in your customers’ contacts. The good news: you don’t need to.
Option 1: forward calls
The simplest setup. You get a number for your agent in LightMove.ai, then set your existing line to forward calls to it. Most providers let you choose when:
- Always, so the agent answers every call.
- When busy or unanswered, so the agent only picks up when your team can’t.
- Out of hours, using your provider’s time-based routing.
Option 2: connect a SIP trunk
If you run a business phone system or work with a VoIP provider, you can point a SIP trunk at LightMove.ai. Calls arrive directly, without forwarding, and the agent can transfer back to extensions on your system.
What to ask your provider
- Can I forward calls conditionally (busy, no answer, out of hours)?
- Do you support SIP trunks, and can I route a number to an external SIP address?
- Are there charges for forwarded minutes?
The setup steps are in the docs under phone numbers and SIP. If you’re a VoIP operator and want to offer agents to your own customers, get in touch.