Phone numbers and SIP

Callers can reach your agent on a phone number in two ways.

Forward your existing number

1. In Deploy → Telephony, connect a number for your agent.
2. In your phone provider’s settings, forward calls to that number.
3. Choose when: always, when busy or unanswered, or out of hours.

Your customers keep dialling the number they already know.

Connect a SIP trunk

If you run a business phone system or work with a VoIP provider, point a SIP trunk at LightMove.ai. Calls arrive directly and the agent can transfer back to extensions on your system.

Questions to ask your provider

• Can I forward calls conditionally (busy, no answer, out of hours)?
• Do you support SIP trunks to an external SIP address?
• Are there charges for forwarded minutes?

VoIP operators

Want to offer LightMove agents to your own customers? Talk to us.