Key ideas

A few terms come up everywhere in LightMove.ai.

Agent : A voice assistant with a job, a voice and a set of rules. Each agent has its own workflow and deployments.

Workflow : The steps an agent follows during a call: the greeting, the questions it asks, the decisions it makes and how the call ends. You can edit every step in the builder.

Tools : Actions an agent can take during a call, such as checking a calendar, writing to a spreadsheet or calling a webhook.

Deployment : Where callers reach the agent: a phone number, a SIP trunk or the web widget on your site.

Run : One conversation. Each run is logged with a recording, transcript and summary so you can review what happened.

Transfer : Handing the call to a person, with the context of what has been said so far.